Frequently asked questions

How can I contact customer support?

Visit our contact page and send us your question. We will review your message and reply as soon as possible.

What information should I include?

Please include your order number, the email address used for the order, and a clear description of your question or issue.

What should I do if my order or product has an issue?

Contact us with your order number and details of the issue. If relevant, include photos so we can review it more efficiently.

How can I ask about a return?

Contact us to ask about the options available for your order. Return requests are handled according to the store’s return policy.

How can I check my delivery?

Check your shipping confirmation for tracking information, if available. If you need further help, contact us with your order number.

How much does shipping cost?

Tracked Standard delivery is free throughout Europe, including the United Kingdom; Express costs €10. In the United States, Standard costs US$8 and Express US$15. In Canada, Standard costs CA$10 and Express CA$18. In the United States and Canada, Standard is free on orders over $50 in the market currency.

How long does delivery take?

For Europe, including the United Kingdom, the estimate is 6–10 business days for Standard and Express. For the United States and Canada, the estimate is 7–15 business days for Standard and 7–12 business days for Express. Delivery estimates begin after order processing.

Will I pay another shipping fee at checkout?

No. When free Standard delivery applies, it is shown as zero at checkout and no additional shipping fee is added after the order is completed. Any applicable taxes or customs charges are separate from shipping.