Returns and refunds

We want you to feel confident when shopping with us. This page explains how to request a return, cancellation or refund.

Requesting a return

Contact us at thewayenselection@gmail.com before sending an item back. Include your order number, checkout email, product name, reason for the request and photographs when the item is damaged, defective or incorrect.

Return period

Return requests can be made within 14 days after delivery of the last item in the order, subject to applicable law.

Return conditions

Wait for our approval and return instructions before sending an item. Items should be returned in the condition received, with included parts and packaging where practical. Do not send a return to the supplier or to an address that we have not provided.

Return shipping

For a change-of-mind return, the customer pays the return shipping unless applicable law requires otherwise. If an item is defective, damaged on arrival or incorrect, contact us first. We will provide the appropriate solution and cover or arrange the return cost where applicable.

Cancellations

Orders can be cancelled before fulfilment or shipment. Once an order has shipped, the request is handled as a return.

Refunds

We issue refunds after receiving and inspecting the returned item. Refunds are sent to the original payment method. Payment providers may require additional processing time. We do not charge a restocking fee under this policy.

Return address

The return address and shipping instructions are provided after the request is reviewed and approved. Please do not send an item before receiving those instructions.

Contact

For help with a return or refund, email thewayenselection@gmail.com and include your order number.

This policy does not limit mandatory consumer rights that apply in your country.